Coo Crew Support
Playing
How do I play?
Drag anywhere on the screen and the flock follows your finger: left, right, forward and back. Your pigeons shoot peas on their own. Fly through blue gates to grow the flock and avoid red ones. Smash the gear and dodge each place's danger. Lose every bird and the run ends. The "How to play" button on the main menu explains every gate, place and boss.
How do new places open?
New places open as you clear districts: every 5 districts at first, then every 10, then every 15. The district that opens a place ends in it, so you meet its boss.
What is the Daily Street?
One street for everyone, new each day at midnight UTC. Everyone starts with the same flock and no upgrades. Your score is the birds still flying when the boss falls. Play on consecutive days to build a streak and earn more coins.
How do I get on the leaderboard or change my nickname?
Open the Daily Street from the main menu and pick a nickname (2 to 12 letters, numbers, spaces, _ or -). Tap "change" on the same screen to change it. Only your best score of the day counts.
I saw an offensive nickname. How do I report it?
Email us the nickname and the day you saw it. We will remove it.
Pigeon Bombs (in-app purchase)
What do bombs do?
During a run, tap the yellow bomb button at the bottom right. Your flock drops a giant egg that clears everything on the screen, and a boss loses a quarter of its health. Bombs can be used in normal runs and on the Daily Street.
I paid but did not get my bombs.
Make sure you are connected to the internet and reopen the app. The app checks every purchase with Apple or Google before adding bombs, and it keeps retrying a purchase it could not finish, so it is not lost. If the bombs still have not appeared after a few minutes, email us with your receipt or order number.
How do I get a refund?
Payments are handled by Apple and Google, so refunds are too. On iPhone, go to reportaproblem.apple.com. On Android, see Google Play's refund help at support.google.com/googleplay/answer/2479637.
Can I restore bombs or progress on a new phone?
No. Coo Crew has no accounts: your progress, coins, upgrades and bombs are saved only on the device you play on, and deleting the app deletes them. Bombs are used up when you drop them, so there is nothing to restore from the store either.
Privacy
No ads, no accounts, no tracking. Read the full privacy policy. To ask us to delete your leaderboard entries or purchase records, email us with your nickname.